We seek feedback both positive but especially negative so we can learn and grow. We operate two separate web site. The second features a lower price point and to provide from time to time surprise bargains. The address for the second site is: www.cyberattic.com/stores/consignments2/Please visit our retail store at 30 Garth Rd Scarsdale, NY 10583. Consignment always wanted. Shipping costs are calculated via UPS web site (ups.com) and are not marked up in anyway. Generally items that are purchased will ship out the next business day. Each package is track by our staff until your treasure reaches you safely.